Hi, After upgrading my Windows 10 TP to 9860 build, i can't download apps from Windows Store. It always says 'you can't download this app using a mobile broadband or a metered internet connection. Basically, the app or game you’ve chosen to download heads to Downloads in the Store app, says it is acquiring license, but then fails. If you click the “See details” link, you’ll see the. Sep 10, 2015 I Can download, install or run free apps, also test free trials, but not buy. I've done the reset procedures and cache cleaning of Store, but not solved. Windows 10 is activated and updated. I never bought app from the Store in Windows 8.1 or 10, but I. Well the problem is that I cannot download the App from the Windows Store. It always stays on Pending and never starts the download. I have tried downloading other apps and this is the only one that keeps blocked and doesnt start the download.
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Hi,
Thank you for posting in the Microsoft Communities.
Based on the issue description, it appears that you’re unable to install or update apps from windows store.
Please provide us the answers to the following questions to help you troubleshoot the issue better.
1.What exactly happens when you try to install/update apps?
2.Are you getting any error message?
3.Does the issue occur on all the apps?
4.Were there any recent changes made to the computer prior to the issue?
Please go ahead and follow the methods mentioned below and later update us on the status of the issue.
Method 1: I would suggest you to perform System File to fix the corrupted system file and then check if this fixes the issue.
Follow the steps:
a. Press “Windows Key + C” to open Charms Bar.
b. Type “cmd” without quotes in the search box.
c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.
d. Type ‘sfc /scannow’ without quotes and hit enter.
Method 2: Reset Store Cache
a. Press Windows key + Q.
b. In the Search box type WSReset.exe and hit enter.
That should reset your cache for the store.
Method 3: What to do if you have problems with an app: http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app
Additional information: Why can't I find or install an app from the Windows Store? http://windows.microsoft.com/en-US/windows-8/why-find-install-app-windows-store
Can't Download From Microsoft Store
For Windows related issue or anything related to Windows operating system” feel free to contact us or let us know and we will be glad to help.